Questions? Please call us at 916 808 5531

FAQs


You should have received a discount code by email. You can input the coupon code in the shopping cart (make sure your cart is not empty), or at checkout.

If you no longer have access to the code, please email museumstore@crockerart.org or call us at 916-808-5531.

Please email museumstore@crockerart.org. Include photos of your work, or a link to a place where we can view photos online.

You can also apply for local artist consignment. Click here for more information.

If you would like to apply for the yearly Crocker Holiday Artisan Market, please go to crockerholidayartisanmarket.com.

Please click here for information about becoming a member of the Museum, or email membership@crockerart.org.

At this time gift cards are not able to be used for online purchases. If you would like to use your gift card for a purchase, please call the Museum Store at 916-808-5531.

Yes! We are not able to put everything we have in the Museum Store online. If you’d like more information on what we have available, please call us at 916-808-5531 or email museumstore@crockerart.org. For the latest information on how to visit the Museum Store in person, please click here.

Store staff will contact you when your order is ready for pickup. Due to our limited staffing, it currently takes us 2-3 business days to process web orders. If you have not heard from us, please feel free to call 916-808-5531 or email museumstore@crockerart.org.

Please do not come to pick up your order if you have not heard from us! Staff will be busy attending to visitors and may not be able to fulfill your order upon your arrival. If you have not heard back and would like to arrange pickup, please call 916-808-5531.

To get the possible shipping rates for your order, you must enter a shipping destination. Click “change address” in the shopping cart and try entering your state, city, or zip code. Then you can select local pickup, USPS Priority, or USPS Priority Flat Rate. You can also change your shipping rate during the checkout process.

If you have further questions about shipping, please call us at 916-808-5531, or email museumstore@crockerart.org.

First, please check your spam/junk folder in your email inbox. You should have an email with the subject: “Order Confirmation from Crocker Art Museum Store.” This will include the details of your order, including order number, delivery method, billing address, and payment.

Due to a high volume of orders, it currently takes us 2-3 business days to process new orders. You will receive another email from store staff once your order is processed.

If you have not received any emails, please reach out to us right away! Our phone number is 916-808-5531 and email is museumstore@crockerart.org.

Yes! We are open the same hours as the Museum: Thurs-Sun, 10:00am-5:00pm.

Please note: admission is required to visit the Museum, including the Museum Store. For information on visiting the Museum, please click here.

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